Store Policies

Online Order Policy  When placing an online order, your Billing and Shipping address MUST match. Orders that have mismatched Billing and Shipping addresses will be cancelled and refunded. NO EXCEPTIONS. 

Return Policy ALL SALES ARE FINAL. Returns are soley made at the discretion of The Card Nest. Special circumstances such as shipping damage or incorrectly packed orders when brought to our attention, will be handled and corrected. If there is an issue with your order PLEASE contact us. We will always do our best to resolve the matter.

Internal Product Defects If a sealed item you receive has some form of defect/missing item/printing issue, you must contact the company/manufacturer of that item directly. These companies have customer support channels designed to receive the info regarding the item and issue a replacement direcetly to you. We do not issue replacement items based on these circumstances. We have no control over the quality of internal items within sealed products. We receive them sealed, and sell them sealed.

Preorder Cancellation Policy We strive to offer competetive preorder pricing and deals for the latest product releases. We consider a preorder an agreement between us and the customer. If you preorder with us, you are guaranteed to receive your product. If price spikes occur on the open market we will not cancel a preorder to relist at a higher price, our price is our word! We also expect the same courtesy from our customers if prices happen to slightly drop. There will be a 5%(of the order amount) cancellation charge on all preorders. Please be sure you are satisfied with our price and the product you select before you place your preorder.

Refunds Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Your Privacy The Card Nest is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does The Card Nest protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will The Card Nest disclose the information it collects to outside parties? The Card Nest does not sell, trade, or rent your personal information to companies not affiliated with The Card Nest. The Card Nest may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

The Card Nest may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of The Card Nest, our users, or others.

In Summary The Card Nest is committed to protecting your privacy. We use the information we collect on the site to make shopping at thecardnest.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent By using our Web site, you consent to the collection and use of this information by The Card Nest. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The Card Nest also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and The Card Nest has no control or influence over their policies. Please check the policies of each site you visit for specific information. The Card Nest cannot be held liable for damage or misdoings of other sites linked or otherwise.